Designing Systems Instead of Assigning Blame
In the immediate aftermath of any newsworthy accident, we often hear the words "human error" or "user error".
Designing Systems Instead of Assigning Blame
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Women in design: 8 ways your origin story can make you a better designer
Only about 19% of professional industrial designers in the United States are women.
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COVID-19 At-Home Tests: A Game Changer, But at What Cost?
Home self-testing kits have played a crucial role in managing the spread of COVID-19 in the US, but a steep environmental price is hidden in the societal benefit.
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Stop Design Thinking From Becoming 'Innovation Theater'
Too many times design thinking projects fall victim to the trappings of innovation theater. Here's how not to let that happen.
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Our Favorite Remote Research Methods for Product Design
When in-person research needs to shift, try these remote research methods. All have yielded great insights for us at various stages of product design.
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Urgency Understood: User Research and the Value of In-Context Experience
There is no short map of an anticipated journey that medics can plan for while transporting a patient out of any building to the ER. Each scenario and response is unique.
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The Why, How, and When of Co-Creation During the Product Development Process
Co-creation means inviting users into your creative process. Users, instead of being subjects of study, gain agency and become active participants in the design process.
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