Ryan Chen THUMB

Ryan Chen

Insights & Strategy

Design Strategy

You might already know which features you’re adding to the next iteration of your medical product. Perhaps it’s wireless connectivity and electronic medical record integration. Or a simpler UI interface and training program that allows for more professionals to handle it without errors.&nbsp;

Delve's experts in insights, strategy, design, and engineering can guide you through an end-to-end innovation process that delivers results.

Our Services Page: Product Design and Development (text only) (2)

You’ve invested in usability testing and ethnographic research in hospitals, clinics, and homes in order to map the product’s current pain points, and to eliminate them in version 2.0. Now, suppose you included steps to generate scenarios of the future as part of your consumer-centric product development process.
How might the medical challenge you are solving for change, or even disappear over the next ten years — because of artificial intelligence, nanobots, gene therapy, or a smart watch? What would make your product absolutely vital in that environment, independent from current constraints and assumptions?

<h4 id="download">Download our white paper, "How to Design Health Products of the Future."</h4>

Download: How to Design Health Products of the Future

In this blog post series, I’ve been highlighting industry trends that have accelerated the need for this kind of visionary innovation. 
Here are the trends in the series: 
<ul><li><a href="https://www.delve.com/insights/how-to-design-the-healthcare-products-of-the-future-part-1-everyday-wellness" target="_blank">Part 1: Everyday Wellness</a> </li><li><a href="https://www.delve.com/insights/how-to-design-the-healthcare-products-of-the-future-part-2-empathic-care" target="_blank">Part 2: Empathic Care</a> </li><li><a href="https://www.delve.com/insights/how-to-design-the-healthcare-products-of-the-future-part-3-data-informed-personalization">Part 3: Data-Informed Personalization</a></li><li><a href="https://www.delve.com/insights/how-to-design-the-healthcare-products-of-the-future-part-4-anytime-anywhere">Part 4: Anytime, Anywhere</a></li><li><a href="https://www.delve.com/insights/how-to-design-the-healthcare-products-of-the-future-part-5-seamless-integration">Part 5: Seamless Integration</a></li></ul>
Read on for Part 4, which covers the implications of the trend toward anytime, anywhere access to healthcare.

Current Paradigm – By Appointment Only – Set and traditional locations, Face-to-face, Expertise trumps convenience, Provider-centric – New Paradigm – Anytime, Anywhere – Location-agnostic or unconventional locations, mixed-channel engagement (virtual + ph

<h2>Anytime, Anywhere: Reimagine Where, When, and How Quickly Care Can Take Place</h2>

<h2>What’s changed? </h2>
When the health system is provider-centric, it’s also incredibly inefficient: care takes place in limited locations—a doctor’s office or hospital—and it may take weeks to get an appointment just to see a physician for fifteen minutes. However, patients have greater control over their healthcare with patient-centric and consumer-centric product designs. Telehealth enables them to access medical care from the comfort of their homes, at a time that suits them. In consumer-centric health, convenience determines the time and location of care.

Ping A Good Doctor Medical Clinic (left image) – Aysa Consumer-Centric Healthcare by Phone (right image) – Delve Product Design

<h2>Examples of the New Paradigm </h2>
Ping An Good Doctor is a consumer-centric healthcare platform of unstaffed “one-minute clinics” housed within phone booth-like structures, where an AI doctor sets up a diagnosis plan which is sent to a real doctor via telemedicine. Patients can then get their prescriptions filled by the Smart Medicine Cabinet, which stocks over a hundred medications; medicines not in stock can be purchased through the Ping An app and delivered in an hour. There are a thousand in place now, serving more than three million people. 
Aysa is the first consumer-facing app from Visual Dx, the healthcare informatics company that houses the largest medical image library in the world. Through machine-learning, Aysa can analyze a photo of dermatological concerns to provide personalized guidance and helpful information.

Consumer-Centric Healthcare Product Design Scenario of the Future in 2030

<h2>A Scenario of the Future: Anytime, Anywhere in 2030 </h2>
Just as data tracking has been integrated into our bodies, sensors are embedded in our homes and public spaces to generate data anytime, anywhere. In 2030, outpatient care is conducted in ubiquitous units spaced throughout the city, while acute care is highly mobile and robot-assisted. The hospital is a much smaller, extremely specialized center that is reserved only for the most complicated of cases. 
A resident is able to order drone-delivered prescription drugs or diagnose a sore throat from a mobile kiosk on a city street. In addition to exercise equipment, the local gym has an in-house MRI machine for body composition analysis and an IV infusion menu. Emergency rooms have evolved from stationary rooms inside hospitals to mobile vehicles. These future scenarios embrace the consumer-centric design that will become a must to keep your healthcare product competitive in the future.

<h2>Your Opportunities</h2>
1. Reimagine the function of traditional institutions and stakeholders. Companies can prepare themselves for a healthcare system with no physical address. As a result, the role of the hospital and physician will necessarily change. Challenge the assumptions of when, where, and how quickly benefits can be delivered (and by whom).
2. Cater for non-expert use. Procedures that only physicians can do today might be done by consumers at home in the future. Design your healthcare product to be&nbsp;both healthcare providers and consumer-centric for&nbsp;convenient use and accessibility. At Delve, our team of engineers can help you <a href="https://www.delve.com/health-and-wellness">develop your industry-changing healthcare product</a> with this in mind.

Discover opportunities in your industry that fit your business so you can grow confidently and develop the right products.

Services Page: Strategy - Want help predicting the future of your industry?

<h2>Potential Pitfalls</h2>
1. Failure to provide a desirable level of clinical care. While convenience will bring consumers to your product or service, delivering the right level of care with high level of consistency will keep them there.
2. Failure to remember the needs of the healthcare provider. As we move towards anytime anywhere care, the healthcare provider remains a critical stakeholder. Don’t forget their needs in the new forms of care delivery. Next: <a href="https://www.delve.com/insights/how-to-design-the-healthcare-products-of-the-future-part-5-seamless-integration" target="_blank">How to Design the Healthcare Products of the Future, Part 5: </a><a href="https://www.delve.com/insights/how-to-design-the-healthcare-products-of-the-future-part-5-seamless-integration" target="_blank">Seamless Integration</a>

Learn more about <a href="https://www.delve.com/services" target="_blank">Product Development & Design Services at Delve.</a>

SEO Text: Our Services - Product Design and Development at Delve (3)

Newsletter Signup: Medical Device Development (icon visual)

Part 4 of 5, Delve Consumer-Centric Product Design in the Future

Consumer-centric care will continue to be delivered faster, in unexpected places, and at previously untenable times of day and night. Companies that can redefine convenience will gain a competitive edge.

Contact Us | General (Let's build something together)

Health & Wellness

Home

Insights

How to Design Health Products of the Future, Part 4: Anytime, Anywhere

Breadcrumbs

A full-service product design and strategic innovation consultancy.

Delve

Our team explores how to design your product to withstand the paradigm shift from a provider-centric healthcare world to being consumer-centric designed.

Product Design for a Consumer-Centric Healthcare Future

description

generator

kSwNn6qD4B-4HloWnWMUBWQNpBx2_mPi3nMqgsh6ato

google-site-verification

continue, delivered, faster, unexpected, places, previously, untenable, convenience, gain, care, times, redefine, competitive, consumer-centric, night

keywords

https://cms.delve.com/assets/images/_1200x630_crop_center-center_82_none/How-to-Design-Health-Products-of-the-Future-white-paper-cover-page-cropped.jpg?mtime=1695052296

https://linkedin.com/company/delvedesign/

https://www.delve.com/insights/how-to-design-the-healthcare-products-of-the-future-part-4-anytime-anywhere

referrer

robots

twitter:card

twitter:creator

twitter:description

twitter:image

twitter:image:alt

twitter:image:height

twitter:image:width

twitter:site

twitter:title

{"title":{"title":"Product Design for a Consumer-Centric Healthcare Future | Delve"}}

Predict the Future

Privacy Policy

FCOI Policy

Services

Case Studies

Testimonials

What We Do

About Us

Our People

Join Our Team

Careers

Newsroom

Who We Are

Boston

Madison

Philadelphia

San Francisco

Our Studios

Partner with Delve

Contact Us

Contact

Vamsee Pamula, Founder &amp; President, Baebies

Read informative articles from Delve's team of experts. Discover innovative strategies and insights about product design, engineering, and development.

Delve Insights: Product Innovation & Development Blog

innovation, product, design, advice, development

https://cms.delve.com/assets/images/_1200x630_crop_center-center_82_none/Delve_titlecard.png?mtime=1654035558

https://cms.delve.com/assets/images/_800x418_crop_center-center_82_none/Delve_titlecard.png?mtime=1654035558

How to Design Health Products of the Future, Part 4: Anytime, Anywhere

How to Design Health Products of the Future, Part 4: Anytime, Anywhere

Related Insights