What comes before and after you walk in your users' shoes? We distill empathic design into six principles for easy adoption.

There’s a growing sense of urgency and renewed purpose in the design community.

When in-person research needs to shift, try these remote research methods. All have yielded great insights for us at various stages of product design.

Our free, on-demand webinar explains why innovation is so critical in healthcare, and introduces our Framework for Strategic Innovation: Health + Wellness.

If you want to develop empathy for anyone in the healthcare business, all you have to do is walk the floor at the Healthcare Information and Management Systems Society (HIMSS) Conference.

When it comes to designing patient services for healthcare, we may have the best intentions, but sometimes we get in our own way when it comes to creating good design.