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Best Doctors

<p><em>Delve <a href="https://www.delve.com/news/delve-expands-services-with-digital-acquisition" target="_blank">acquired altr</a>, a digital design and innovation firm, in 2023. altr completed the work below before the acquisition. <a href="https://www.getaltrd.com/" target="_blank">Learn more about altr.</a></em></p>

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<p>We can help you build seamless experiences with digital strategy and design.</p>

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<h2>Research & Plan</h2>
<p>Receiving a life-changing diagnosis can be terrifying, but having confidence in that diagnosis and a treatment plan can make all of the difference. Best Doctors has spent years building a global network of the top physicians in the world to provide in-depth, expert second opinions for patients who want to be certain about the path forward. But Best Doctor’s rigorous process takes time and, in the world of immediate (yet often misleading) answers just a Google search away, they needed a new user experience to keep patients engaged and informed while Best Doctor’s expert physicians work on their cases.</p>

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<h3>Key Project&nbsp;Methods & Deliverables</h3>
<ul><li>User journey mapping</li><li>Collaborative work sessions</li><li>Experience brief</li><li>Experience design</li><li>Prototyping</li><li>UX</li><li>Product design<br></li><li>User testing</li></ul>

<h2>Concept & Test</h2>
<p>Working with Best Doctors product, operations and marketing teams, Delve concepted a new digital platform designed to make case initiation more intuitive and efficient, providing on-demand transparency into where things were in the process and the actions that patients could take to help them get the best guidance. We then tested a prototype of the new platform with customers in North America, Europe and Australia to refine the concept and inform design.</p>

Opt UX Best Doctor

<h2>Design & Deliver</h2>
<p>Delve partnered with Best Doctors’ in-house technology team to guide development of the new patient experience, providing updates to the design as the team got continued feedback from customers. At launch, the new patient platform was designed to be the hub for Best Doctors’ growing, international suite of services for people in search of expert medical guidance.</p>

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<p><strong>Learn more about&nbsp;<a href="https://www.delve.com/digital" target="_blank">Delve Digital Product Design & Strategy Development</a>&nbsp;services.</strong></p>

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<p><strong>Best Doctors needed a new user experience to keep patients engaged and informed as expert physicians worked on their cases.</strong></p>

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Best Doctors: Redefining Patient Confidence with Expert Medical Guidance

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Best Doctors: Redefining Patient Confidence with Expert Medical Guidance

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